Delete in the app
- In the app, open Settings → Account.
- At the bottom of the screen, under “Account deletion”, tap “Delete account”.
- Confirm it is you (enter your password, or sign in again with Apple or Google), then start the deletion at the final confirmation.
- If you have not created an account (guest), you can delete the information on the server from the same screen.
- Deletion finishes in a few tens of minutes. You can check whether it has finished in the notice under Settings → Account.
What is deleted
The information on the server is deleted: your account, allowance, purchase status records, photo analysis results, AI insight answers, cloud backups and so on. Any remaining allowance is lost and cannot be restored.
What stays on your device
Deleting your account does not delete the records, photos and settings on your device. To remove them, use Settings → Data deletion guide → “Delete local data now” in the app, or delete the app.
Subscriptions
Deleting your account does not cancel your subscription automatically. Cancel it in the iPhone’s Settings → your name → Subscriptions.
What remains after deletion
After deletion, the following is kept for a limited time.
| Information | Period |
|---|---|
| Temporary images for analysis and cloud backups | 7 days, in the storage provider’s systems |
| Payment notification details | 7 days |
| Minimal matching information (without the original purchase ID or the link to your account) | 30 days |
| A record of the deletion process | 30 days |
| A one-way matching value made from your verified email address or Apple/Google account, and the time of the grant, so that the Welcome bonus is not given twice | Up to 180 days |
| Server logs | 30 days |
Deleting your account and registering again does not restore the Welcome allowance.
If you cannot use the app
If you cannot delete in the app (for example, you lost your device or the app does not start), send a request through the contact form, marked as an account deletion request.
- Include the email address you registered with (if you signed in with Apple, this may be a relay address provided by Apple). If you know it, also include the “BanteNote ID” shown in Settings → About BanteNote.
- To confirm it is you, we may send a confirmation email to your registered address.
- We delete your data within 30 days after confirming it is you, and let you know when it is done.
If you have not created an account (guest)
- Guest information contains no name or email address, so requests from outside the app are accepted with your “BanteNote ID”. Please include the ID in your request.
- If you reinstall the app on the same device, it may return to your previous guest state. In that case, you can delete from Settings → Account in the app.
- If you do not know your BanteNote ID, we cannot confirm whose information it is, so we cannot accept the request.
For all the information we handle, see the Privacy Policy.